Ast Fulfillment Manager ( Formerly Advanced Shipment Tracking Pro )
In the fast-paced world of e-commerce, managing shipments efficiently and keeping your customers updated is essential for maintaining high customer satisfaction. One of the tools that have revolutionized this process is AST Fulfillment Manager, previously known as Advanced Shipment Tracking Pro.
In this article, we’ll explore how AST Fulfillment Manager can enhance your order fulfillment process, offer better tracking features, and help you optimize the entire shipping experience, leading to happier customers and more streamlined operations.
What is AST Fulfillment Manager?
AST Fulfillment Manager (formerly Advanced Shipment Tracking Pro) is a powerful plugin designed for WooCommerce stores that simplifies shipment tracking and order management. This tool allows online merchants to easily track the status of shipments and provide their customers with real-time updates, improving both operational efficiency and customer satisfaction.
The plugin integrates seamlessly with WooCommerce, offering a smooth and automatic way to manage tracking information from various carriers. With AST Fulfillment Manager, you can display shipment tracking details directly on your WooCommerce site, notify customers about shipping updates, and even customize the shipping experience to match your brand’s needs.
Key Features of AST Fulfillment Manager
1. Real-Time Shipment Tracking
The standout feature of AST Fulfillment Manager is its ability to provide real-time tracking for shipments from over 100 carriers worldwide. By integrating with major shipping carriers like UPS, FedEx, USPS, DHL, and many others, AST Fulfillment Manager automatically updates shipment statuses, so your customers always know where their packages are.
When an order is shipped, the plugin retrieves the tracking number and provides real-time information on the shipment’s current status, including delivery estimates. This transparency helps reduce customer inquiries and boosts confidence in your e-commerce business.
2. Automatic Email Notifications
One of the most time-consuming tasks for e-commerce stores is keeping customers informed about the status of their orders. AST Fulfillment Manager automates this process by sending customizable email notifications to customers. These notifications can be sent when:
- An order is shipped
- The shipment is out for delivery
- The package is delivered successfully
- Any delays or issues occur
By keeping customers updated automatically, you reduce the number of manual emails you need to send and enhance customer satisfaction with timely and personalized communications.
3. Tracking Information Displayed on the Order Page
AST Fulfillment Manager provides a feature that allows customers to view their shipment tracking information directly from their order page on your website. This helps create a seamless experience for the customer, as they don’t need to visit external carrier websites to check the status of their orders.
The plugin adds a tracking section to the WooCommerce order page, making it easy for your customers to find the tracking number, shipment status, and estimated delivery time, all in one place.
4. Multi-Carrier Support
With AST Fulfillment Manager, you’re not limited to one carrier. The plugin supports multiple carriers, enabling you to manage shipments from a wide range of logistics providers. This is especially useful for stores that ship internationally or use different carriers based on the destination or product type.
By centralizing all of your carrier information in one place, you can efficiently manage your shipping operations and provide a better service to customers who may have different carrier preferences.
5. Customizable Tracking Pages
AST Fulfillment Manager allows you to create custom tracking pages for your customers. Instead of sending them to a third-party carrier’s website, you can display branded tracking pages on your site. This keeps your customers within your ecosystem, reinforcing your brand identity and increasing their trust in your services.
You can easily customize the look and feel of the tracking page to match your store’s design and provide a consistent user experience. Whether it’s a simple text update or a more detailed tracking page with progress bars, you have full control over the presentation.
6. Bulk Order Tracking
If you have a large number of orders to track, AST Fulfillment Manager makes the process simple with its bulk order tracking feature. You can upload tracking information for multiple orders at once, saving you time and effort. The plugin will automatically update the tracking status for all these orders, notifying your customers in the process.
This bulk functionality is a huge time-saver for high-volume stores, ensuring that you can keep customers informed without the need to track orders one at a time manually.
7. Integration with Other WooCommerce Plugins
AST Fulfillment Manager works seamlessly with other popular WooCommerce plugins, such as WooCommerce Subscriptions, WooCommerce Memberships, and WooCommerce PDF Invoices & Packing Slips. The integration ensures that your store’s entire order process, from payment to shipment tracking, runs smoothly.
If you’re using WooCommerce for your store, AST Fulfillment Manager integrates flawlessly, making it easier to manage your entire order fulfillment workflow from one central hub.
How AST Fulfillment Manager Enhances the Customer Experience
1. Reduce Customer Anxiety with Proactive Updates
One of the biggest sources of anxiety for customers is uncertainty about when their orders will arrive. AST Fulfillment Manager’s real-time updates and notifications help reduce this uncertainty by providing customers with accurate shipping details, including delivery dates, delays, and package location.
By proactively keeping customers informed, you build trust and confidence in your brand, which leads to better customer satisfaction and, ultimately, more repeat business.
2. Branded Tracking Pages for a Seamless Experience
Allowing customers to track their shipments on custom branded pages within your store creates a cohesive shopping experience. Instead of redirecting them to third-party websites, where they might get distracted or lose trust in the process, you ensure that they stay within your brand’s ecosystem. This reinforces your brand image and makes customers feel more in control of their order.
3. Instant Access to Shipment Data
By offering instant access to tracking information directly on the order page, AST Fulfillment Manager ensures that customers don’t have to reach out to customer support for shipping inquiries. They can simply log in to their accounts and find all the tracking information they need right at their fingertips.
This self-service option enhances the customer experience and reduces the burden on your support team.
Benefits of AST Fulfillment Manager for E-Commerce Businesses
1. Time and Resource Savings
Automating your shipment tracking and notification process means that you don’t have to manually update tracking numbers or respond to tracking inquiries. AST Fulfillment Manager handles everything automatically, freeing up your time to focus on other aspects of your business.
2. Improved Operational Efficiency
The integration of multiple carriers into one platform allows you to manage all your shipping and tracking needs in one place. This reduces the complexity of juggling different systems and ensures that your shipping process is streamlined and efficient.
3. Increased Customer Satisfaction
Timely and accurate shipping updates, coupled with an easy-to-use interface, significantly enhance the customer experience. This leads to improved customer satisfaction, lower support costs, and ultimately higher customer retention rates.
4. Seamless Integration with WooCommerce
Since AST Fulfillment Manager is designed specifically for WooCommerce stores, it integrates effortlessly with your existing e-commerce platform. There’s no need for complex setups or third-party systems—just an easy installation and immediate benefits.
Conclusion
AST Fulfillment Manager (formerly Advanced Shipment Tracking Pro) is an essential tool for any WooCommerce store looking to streamline their shipping process and improve the customer experience. By offering real-time tracking, automated notifications, and customizable tracking pages, this plugin helps reduce customer inquiries, improve operational efficiency, and increase customer satisfaction.
Whether you’re shipping locally or internationally, managing multiple carriers, or handling bulk orders, AST Fulfillment Manager simplifies your workflow and provides your customers with the transparency they need. If you’re looking to improve your order fulfillment process, AST Fulfillment Manager is a must-have plugin for your WooCommerce store.